FAQs

What kind of products do you sell?

We sell all kinds of pet food, accessories, and supplies like pet bed/sofa, dog treats, disposable diapers, pet strollers, and more.

What food should I feed my pet?

The best choice of food for your pet will depend on their specific health needs. To get the best food for your pet, let us know their:

Age
Health concerns
Previous food brand
Special dietary needs or sensitivities
The price range

Do you have pet shampoo for sensitive skin?

Yes, we do. Please request this at the time of booking. For further information, please read our price list.

How secure is my information on One Petrix?

We take your privacy extremely seriously at One Petrix. We make sure that your personal information is secure and secured at all times. Please contact our Customer Care team via email if you have any queries or concerns.

Do your products come with a warranty?

The majority of our products, particularly those with electronics, come with a normal manufacturer's guarantee. We strongly advise you to inspect the item upon receipt to ensure that it functions as advertised on our social media pages.

If an item does not work, please contact our Customer Service team via email.

Where can I place my orders?

Your orders may be placed at www.onevictrix.com. We deliver the same day via Angkas / Grab / Lalamove or through a courier.

What are the payment options?

We accept Cash on Delivery and online payments like Gcash, Paymaya

We also accept debit and credit cards

What happens when One Petrix can’t supply one of the items I ordered?

Our main goal is to complete your request as quickly as possible. We have posted all things on our website in good faith; nevertheless, if we are unable to supply an item after you have purchased it for any reason, we will contact you as soon as possible and offer you a refund.